Workshop FAQs & policies

Workshop tickets are non-refundable. You can change your date with at least 10 days' notice, as set out in our cancellation policy below.

To keep every workshop personal, our candle making workshops are limited to 15 participants in Basingstoke and 8 participants in Stow-on-the-Wold.

Our workshops are for guests aged 16 or over.

Because of the nature of fragrance oils and equipment, babies, children and anyone under 16 are not permitted in the fragrance lab, even if they are not taking part.

We aim to accommodate everyone and welcome all participants to our workshops. Please note that our Stow-on-the-Wold workshops are held on the first floor.

If you have any questions or specific requirements, please email hello@laurafisher.co.uk before the workshop and we will do our best to help.

Basingstoke: yes, we have plenty of free on-site parking at Scrapps Hill Farm, 550 Worting Road, Basingstoke, RG23 8PU.

Stow-on-the-Wold: there is parking in the Square and in the local car parks, all a short walk from the shop.

Our workshops are for guests aged 16 or over. We recommend arriving 5 minutes before the start time, to allow time to settle in.

If a participant is more than 10 minutes late, the workshop will begin and will be considered redeemed. We are unable to welcome guests after 10 minutes, due to the interruption to the group and host.

Because of the nature of fragrance oils and equipment, babies, children and anyone under 16 are not permitted in the fragrance lab, even if they are not taking part.

All workshop bookings must be paid in full before the workshop to secure your place.

To reschedule, please give us notice no later than 10 days before your workshop date. If notice is not given within 10 days, or you do not attend, the full workshop fee will be charged.

We will do our best to accommodate change requests, but cannot guarantee them, as availability in our small studio is limited. If a change cannot be accommodated, your original date will be honoured and our standard cancellation policy applies.

You are welcome to pass your ticket on if you cannot attend. Please email any change of name to hello@laurafisher.co.uk.

Private workshops are available for special events and celebrations. To request one, please email hello@laurafisher.co.uk. Private workshops start at a minimum of 10 attendees or paid spaces.

Private group bookings and cancellations: bookings for private workshops, or groups of more than five, are non-exchangeable and non-refundable because of the number of participants involved. If you cannot attend your original booking, we can offer a re-booking at 50% of the original workshop price, subject to availability.

Gift vouchers can be redeemed for any workshop experience run directly by us, for 1 year from the date of purchase.

Vouchers are available in digital or physical format, so please make sure you order the right type at checkout. Vouchers cannot be exchanged for cash.

To redeem your Virgin Experience voucher, please follow the steps here.

By submitting your Virgin Experience voucher codes to us, you agree that your voucher will be redeemed and exchanged for a direct voucher code with Laura Fisher Ltd. From then on, your original voucher cannot be exchanged, extended or reverted, and your new code is valid until the expiry date stated on your Virgin Experience voucher. You then manage your workshop booking on our site.

We aim to accommodate dietary requirements at our catered workshops and events. To make the arrangements, we need all dietary requests at least 7 days before the event.

• If we are not told at least 7 days in advance, we cannot cater for specific dietary needs.
• No refunds are given if we cannot provide suitable catering because of late notice.

Please email hello@laurafisher.co.uk as soon as possible with any requirements.

Please visit us in store or email hello@laurafisher.co.uk and we will be happy to help.

By booking one of our workshops, you agree to these terms and conditions.