Refund policy

Returns

We want you to be absolutely delighted with your purchase.

Changed your mind? If you ordered online, you can cancel within 14 days of receiving your order. Please tell us at hello@laurafisher.co.uk, then return the items to us within a further 14 days. Items must be unused and in their original packaging. We refund the price paid, including standard delivery, to your original payment method within 14 days of receiving the return. Return postage is at your own cost, so we recommend a tracked service, as you’re responsible for the item until it reaches us. You can also bring items to our Basingstoke shop at Scrapps Hill Farm, 550 Worting Road, RG23 8PU. We don’t offer exchanges, but you’re welcome to place a new order.

Perfume: For hygiene reasons, perfume and eau de parfum cannot be returned once opened or unsealed.

Personalised products: Personalised and made-to-order items, including wedding favours, cannot be cancelled or returned unless faulty.

Faulty or damaged items: If anything arrives faulty or damaged, tell us at hello@laurafisher.co.uk and we will replace or refund it, including the postage. Your rights for faulty goods are not limited to 14 days.

Gifts: If you received an item as a gift, ask the giver for the order number and delivery postcode or email. If you return it within our terms, we can issue an e-voucher for the price paid.

Stockists: If you bought from a stockist, please return it through them.

Changes and cancellations: To change an address or cancel before dispatch, email us as soon as possible. Once an order has shipped, we can’t change it.

Customs: Customers are responsible for any customs fees, taxes or duties on delivery.

This policy does not affect your statutory rights.